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SAP Content Centre/ Sinch Content Centre Consultant (Petroleum) 4-month contract

Job Ref
284517
Job Type
Contracting
Employer Type
Company
Date Added 6 Oct 2021
Expiry Date 3 Nov 2021
* There have been no applications to this job.
* This job has been viewed 1867 times.
Employer:
Accenture

Location:
Western Cape

Salary:
Market related

Benefits:


Role details:
Should have experience for more than 3+ / 5+ years of experience working with SAP/Sinch Contact Center Integration with SAP CRM On Premise .
Should have experience working with SAP Contact Center end to end process covering Installation & Trouble shooting.
Should have experience working with IP Telephony configuration - AVAYA, CISCO and others.
Should have experience configuring IVR Profiles, Queue Management, Skills & Priority
Should have experience troubleshooting the logs of SQL Contact Centre ReportsShould have experience in PBX AVAYA /SIP Trunk communication with SAP Contact center
Should have experience working with SAP CRM On premise system
Should have experience in complete administration of SAP Contact Center
Should have experience working in various Communication channels which includes - Inbound /Outbound Call, Inbound /outbound email's & chat engine through Communication desktop
Should have experience configuring the AUX codes & IVR Profile recordings .
Should have experience integrating SAP CRM system with Contact Centre implementation covering administration & support of Service Request management
Should have experience troubleshooting the SAP Contact Center Application server logs & SQL DB logs for Contact center reporting
Develop end-to-end configuration documents for process steps including BCM/SAP CCtr customizations, BCM /SAP CCtr connector interface and SAP Integration Package for SWIFT (SIPS)



 
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