Company and Opportunity Selling Points:
A leading distributor of computer products and technology services and solutions with more than 300 locations is looking for a Systems Administrator to develop and maintain technical documentation, server configuration and network Diagrams. The incumbent would be responsible for 3rd line support, Backups and Storage and propose new technologies.
Qualification:
• Matric
• MCSE and MCITP
• Symantec Backup Exec

Experience:
• Develops and maintains technical documentation for site – e.g. server configuration documents, network diagrams, etc
• The advising on, defining and development of technical standards for the customer infrastructure and feedback to SDM
• Highlighting technical problems and inefficiencies in the environment
• Management of and involvement in technical processes
• Ensure all calls logged to their area of responsibility are handled within SLA
• Escalation of service issues and production of RCA reports
• Change control initiator and implementer
• Responsible for Capacity management
• Responsible for backup processes (where applicable)
• Responsible for ensuring their team understand their individual roles in the DR plan
• Acts as the ‘technical expert’ for their area
• Plays an active role in client relationship management
• Ensure all site documentation is available
• Daily operations meeting with team to discuss plans and issues
• Technical project identification
• Advises on and proposes new technologies
• Implements continuous improvement projects
• Report generation
• The TL reports to the Service Delivery Manager
• First point of escalation around service line

If you fit this profile, please forward your CV to KCollier@itedge.co.za. For more information, call Kristy on (011) 315 9451.