Reach your full potential by joining a sector leader in the IT and Communications field. The organization offers a fast paced and rewarding environment.

This challenging but rewarding role includes leading the Helpdesk support staff by setting and establishing schedules, and providing support/direction and dealing with administrative issues as needed. Work within the firm community to promote excellent customer service, effective response times and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.Train Helpdesk staff on operational procedures and troubleshooting techniques. Provide training on new hardware and/or software applications.Analyzing and identifying trends in issue reporting and devising preventative solutions. Offer suggestions for process improvements and develop the new procedures.

Minimum Requirements

Must have experience and training in ITIL, MCSE, A+, N+.
Project Management and diploma in Management preferred
Minimum 5 years progressive experience installing and supporting all of the following: Windows 7, Active Directory, Microsoft •Office, PC deployment, Antivirus management, Remote User Networking, VPN,
TCP/IP troubleshooting, Staff Management, Budget Assignment
Excellent written and verbal communication skills.
Experience in dealing with difficult interpersonal situations regarding support issues.
Analytical thought process.
The ability to escalate all problems to the Infrastructure Manager or higher if a solution cannot be found.
Working environments