Ourexternal client based in Rustenburg is currently recruiting for a Desktop Support Technician for aperiod of 12 months to provide support and maintenance within their desktop computing environmentRESPONSIBILITIES
Incident and ProblemIdentification
Receivecalls from helpdesk and users. Monitor helpdesk system and assign calls as and when needed. Assistusers with logged IT-related incidents. Ensure system reports back to users. Provide after-hourstelephonic support.
Hardware and Software Desktop Support and Repairs
Diagnose, troubleshoot and resolve software andhardware incidents. Install and configure new PC hardware and software on desktops, laptops, phonesand other related software. Perform basic computer repairs where possible. Provide remote support asand when required. Follow “setup” checklist process with machines. Ensure computers arenamed according to the company naming convention. Escalate incidents to other support teams wherenecessary.
Knowledge ofCurrent Technology
Conduct research to keep up-to-date with the latest technology/trends and internal systemsprocesses. Draft motivation to management for changes/updates. Refer for possibleprojects.
Documentation
Create, document, publish and maintain relevant job processes and procedures. Compilerelevant user manuals.
Customer Satisfaction
Maintain a first class level of customer service ensuring that all customers are treatedefficiently and in an appropriate manner. Obtain customer feedback from ServiceNow. Correct anyreports/improvement areas.
Ad hoc Projects
Setup project plans and manage implementation. Conduct internal audits as and whenrequired. Provide timely project updates. Perform software rollout as and when required. Provideinput into budget process. Undertake other duties not specifically stated which from time to timeare necessary without altering the nature or level of responsibility.
Qualifications
Grade 12 , A+, N+, MCP Certification
Requirements
Minimum 5 years work experience in an ITsupport role
ServiceNowHelpdesk system a definite advantage
Skills, Qualities and Abilities
Knowledge
Dealing with end-users and external suppliers.Working knowledge Microsoft Windows, operating systems including Microsoft Office
Skills
Practical troubling shooting in thedesktop environment. End-user computing skills. Project planning. Ability to communicate effectivelywith a wide variety of people in a professional manner (both written and verbal). Facilitation..
Problem-solving techniques.Analytical . Planning and organizational skills. Administration
Attributes
Attention to detail. Interpersonal. Stresstolerance. Teamwork. Self-motivated. Innovation. Reliable and honest. Oriented to performanceexcellence. Upholding best practice philosophy. Integrity