A Multinational Corporate Bank is seeking to employ a Officer Card Production and Origination to Maintain and Monitor Card Stock Model across all countries, Stationery (carriers) across all countries, Pin mailer Stock across all countries to mention a few duties. The ideal candidate will have a Minimum of 2 years experience in card operations / banking / project management / business analysis, preferably also have completed a Graduate degree.Main purpose of the job
Maintain and Monitor Card Stock Model across all countries.
Maintain and Monitor Stationery (carriers) across all countries.
Maintain and Monitor Pin mailer Stock across all countries.
Management of all outstanding vendor invoices (Xantium, Gemalto and UTI).
Initiate track and resolve outstanding queries (Card production and origination).
Populate and maintain MIS dashboard for card production and origination.
Maintain, track and resolve vendor related queries from country.
Provide support on adhoc basis for card production related projects.
Populate and maintain Card Production model (Processes)

 
Key responsibilities
On a monthly basis, liaise with production vendors to extract card data and populate the card stock model.
Responsible for the maintenance and implementation of stock models in countries.
Monitoring of countries adherence to the stock management model.
Responsible for logging all stationery queries with the related vendors as well as procurement.
Responsible for the weekly and monthly distribution of pin mailer reports from River Club to the countries.
Responsible for maintaining a log of all vendor queries.
Responsible for managing queries with vendor on a weekly basis.
Responsible for feedback to countries upon resolution of queries.
Responsible for maintaining a log of all card production and origination queries.
Responsible for managing queries with IPC.
Responsible for reporting any out of SLA occurrences.
Responsible for acquiring information and compiling a monthly dashboard for card production and origination.
Provide ad-hoc support for card production and origination projects
Building and maintaining a repository of card production and origination processes.
Conducting in-country visits and assessing processes.
Identifying process inefficiencies and recommending solutions to improve TaT

 
Key performance measures
Accuracy of data and timeous feedback to countries-30%
Maintain payment SLA with vendors-10%
Maintain Query Log-30%
Accuracy of data and timeous submission to management-20%
Timeous submission of requirements for ad hoc projects-10%

 
Key dimensions of the job
Relationship management with Vendors and internal stakeholders
Manage and ensure operational effectiveness of Vendor
Analyse, develop solutions and implement change
Stakeholder engagement

 
Important Relationships
Establishing and maintaining working relationships at an operational level:
 
Internal:
Card Business
IPC
Card IT
Country Operations                                                                           
Business Operations EXCO and other identified Directors of the bank
Internal Audit, Group Finance, Treasury, Group IT

 
External:
Vendors
Customers
Agent Banks
Third party vendors identified in the course of project development

 
Problem solving, planning and decision making
Planning (Annual and per quarter planning)Workload Prioritisation
The ability to meet tight deadlines and to satisfy customer service requirements in an environment with a wide variety of problems and unexpected challenges
Required to interpret, analyse, evaluate and formulate plans based on information from a number of sources.
Take a short to medium term perspective with regards to business planning

 
Decision makingThe job requires the incumbent to be able to handle authority expediently, be orientated towards immediate accomplishments and to be a firm decision-maker.
Consider all the facts, options and possible outcomes prior to making decisions
Quick to act upon potential opportunities and take the initiative within limits of authority
Understand levels of authority and in need refer decisions to next level of authority

 
Knowledge, experience and personal competencies
Knowledge
Computer literate (MSOffice, Outlook, Work, Excel, PowerPoint).
Educational qualification:Matric
Graduate degree: BCom will be an advantage.



 
Experience
Minimum of 2 years experience in card operations / banking / project management / business analysis
Knowledge of operational processes and procedures
Experience in card and PIN production and Distribution environment
Experience in project management to be able to meet specific project goals and objectives
Analytical problem solving experience

 
Personal Competencies
Leadership and management skills
Be able to work with minimum  supervision
Good interpersonal and communication skills (written and verbal)
Good facilitation and presentation skills
Negotiation skills
Interviewing skills and fact gathering
Neutral and independent
Problem solving
Delivery orientation
Uses own initiative
Effective agent of change
Questions sub- standard practicesWorks as part of a team and builds relationships
Shows commitment in face of obstacles
Take on responsibility & ownership of issues