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Problem Manager - Midrand
Job Ref
272426
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
1 Mar 2017
Expiry Date 29 Mar 2017
Expiry Date 29 Mar 2017
* There have been 17 applications to this job.
* This job has been viewed 1517 times.
Employer:
BCX 1
Location:
Gauteng
Salary:
Negotiable
Benefits:
Role details:
• Relevant IT qualification
• ITIL Certification
• Must have experience in the cellular / telecommunication industry
• 4 years customer support experience in a large scale and diverse environment, with a particular emphasis on the use of problem management processes, escalation procedures and related disciplines
• Knowledge and use of helpdesk management software.
• An understanding of Service Level Agreements and their application.
• Overall knowledge of Retail Point of Sale systems and associated applications.
• Certification in and commitment to service management best practice as defined by ITIL (BS15000) or experience of working in such an environment.
