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Technical Support Agent (NightShift) - Cape Town
Job Ref
281951
Job Type
Permanent
Employer Type
Company
Date Added
27 Sep 2019
Expiry Date 25 Oct 2019
Expiry Date 25 Oct 2019
* There have been 54 applications to this job.
* This job has been viewed 9344 times.
Employer:
Merchants
Location:
Western Cape
Salary:
Market related
Benefits:
Role details:
You will join a team of problem solvers whose main goal is to interact with customers through phone calls and emails to resolve their technical issues and to provide high level customer service.
- - - - - - - - - - - - - -
Key Performance areas:- Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems.
- Setup new routers and Wi-Fi access points for installation.
- Maintain a high degree of first-time resolution for support queries and adhere to all service management principles and SLA.
- Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails.
Minimum Requirements:
- Grade 12
- Ideally a technical qualification (CCNA, A+ or N+)
- Excellent verbal and written communication skills
- Must be able to Identify Networking related issues/faults
- Previous experience working in a similar support role at an ISP or IT provider.
- Must be willing to work shifts, including weekends (transport is provided)
Benefits Include:
- Free transport for unfavourable hours
- Free breakfast and coffee
- MyHealth medical insurance
- Monthly incentives