CORPORATE SERVICES

INFORMATION SYSTEMS AND TECHNOLOGY
PRINCIPAL ERP ANALYST: EPIC CRM OR ICM (2 POSTS)

TCOE SALARY COMMENCING FROM R791 159 PER ANNUM

REF.: CS 121/19

Requirements:

• BTech or Bachelor’s degree in Information Systems
• Minimum of 5 years’ relevant SAP experience
• Understanding of SAP Customer Relationship Management (CRM) or Investigative Case Management (ICM) and relevant business processes, specifically Service or Case Management
• SAP CRM on HANA experience will be beneficial
• ESRI Integration experience will be beneficial.
Key Performance Areas:

• Responsible for support and maintenance of SAP CRM (Configuration, WebClient UI, Middleware and Web Services) or SAP ICM
• Develop solutions to meet business requirements
• Ensure the delivery of implemented solutions to business needs
• Ensure effective delivery of projects
• Provide client liaison, business owner and user support services in order to effectively resolve user queries and to ensure effective utilisation of the system
• SAP CRM on HANA experience will be beneficial
• ESRI Integration experience will be beneficial.

CLOSING DATE: 18 OCTOBER 2019


- Please quote the reference number of the vacancy in all communications.
- Certified copies of qualifications must be available on request.
- Kindly note that applications will not be acknowledged in writing.
- Copies of supporting documents will not be returned.
- No late applications will be considered.
- If no notification of appointment is received within 3 months of the closing date, please accept that your application was unsuccessful.

The City of Cape Town promotes and applies the principles of employment equity. In line with the City’s corporate employment equity and diversity strategy, equity policy, plan and targets, preference will be given to suitably qualified candidates from the designated groups.