Provide inspirational leadership and drive fraud prevention strategy, policy, risk, standards and the development of a fraud control framework (in line with risk appetite) across all lending fraud risk types within the African continentProvide inspirational leadership and drive fraud prevention strategy, policy, risk, standards and the development of a fraud control framework (in line with risk appetite) across all lending fraud risk types within the African continent
 
Leadership
Provide inspirational leadership within Fraud Risk Management, driving development and growth of the team, and be a senior flag bearer for both the Fraud Risk Management and Risk function overall.
Deputise for the Africa FRM Principal as required.
Work with managers in the team to achieve excellent business results through continuous people development and mentoring activities.
Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching.
Coach the Fraud Strategy management team on how to conduct meaningful Performance Development discussions with their direct reports and ensure that they conduct the process effectively.
Determine and analyse training and development needs for managers and ensure they do the same for their teams. Ensure that identified training is budgeted for and executed.
Establish and maintain a succession plan for the management team in the area using the
formal Talent Management process for identified talent and an informal process for remaining roles.
With the support from the HR Business Partner, interview and recruit direct reports and provide support to them during the recruitment of their teams on request.
Ensure that managers create effective workforce plans and recruitment demand plans for their areas.
Review requests from managers in the team for headcount changes. Recommend approve or decline of the request to the Head of ...
Approve leave requests for direct reports and ensure that they manage the leave planning for their teams effectively.
Act as second level escalation point for all grievances raised in the business unit.
Ensure that all poor performance is addressed through an appropriate Performance Accelerator Programme and that continued poor performance is adequately dealt with. Review performance accelerator reports to determine effectiveness of interventions.
Motivate employees in the department and ensure that their efforts are recognised.
Develop appropriate Employee Opinion Survey (EOS) action items together with the management team of the business unit and ensure that items are executed.
Strategy Development (40%)
Define and deliver the fraud prevention strategy, policy, risk and control framework and standards for all aspects of lending fraud across the company
Secure appropriate levels of Strategic Investment funding through agreement of an investment roadmap with Product owners, in country Principal Risk owners and cluster BUKRO’s.
Define industry leading prevention strategies and policies
Work with Africa product heads, Head of Africa FRM, cluster BUKRO’s and other key stakeholders to implement strategies that are commercial and support the business aspirations of the business (balance fraud losses with customer experience).
Ensure Fraud strategies deliver fraud results within expected forecasted levels
Drive development of strategies to combat emerging risks across lending fraud in Africa
Work in conjunction with Fraud Operations to drive increased fraud prevented targets year on year
Work with Fraud Senior Management to deliver overall fraud strategy for Africa Fraud Risk Management
Identify and share fraud best practice across in country fraud teams to improve fraud management capability, driving consistency and re-use wherever possible.
Risk and Control Management (15%)
In conjunction with Africa FRM Principal, define the target risk and control framework for lending fraud management pan-Africa
Work with the Fraud Risk Management Leadership team to ensure a commercial approach to risk and control is achieved
Ensure that processes, control requirements and risk management frameworks that impact the area are documented and understood by all members of the team.
Work with the company’s Internal Audit division during the scoping of audits to ensure fair coverage.
Own and agree corrective action items with Internal Audit and Management Assurance for findings related to the functional area under management.
Arrange issue assurance for closed audit findings.
Complete required compliance and SOX attestations and ensure that impacted team members complete their attestations.
Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified.
Ensure that all regulatory requirements are adhered to.
Ensure that the Business Continuity Tool is updated regularly and signed off annually in consultation with the BCM Co-ordinator. Ensure that the BCM Plan for the area is tested as required and corrective actions executed.
Participate in the development of Key Risk Scenarios including the determination of likelihood of occurrence and potential impact. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
Ensure that managers in the team understand their responsibilities for physical and systems access control and information security requirements.
Relationship Management and Business Support (20%)
Own key fraud relationships with specific key areas of the bank including Group Fraud, , and CIBW, to ensure shared understanding, support and challenge, and to ensure sharing of best practice
Represent pan-Africa at Group level committees ensuring Africa position is fully articulated and understood
Present and communicate results to Senior Management (VP-MP level), working closely with Senior Manager to ensure consistent approach
Own the fraud relationship with the CIBW business, both in country and across the Group, to demonstrate a proactive stance to fraud management within Africa – stakeholders will include Group Fraud, Corporate Banking, Investment Banking & Wealth
Represent Group Africa as appropriate at Industry meetings and within internal fraud management governance committees
Provide and facilitate subject matter expertise to Fraud Leadership Team and Product level strategy teams
Act as a key interface between Strategy and Fraud Operations/Investigations, in order to optimise the fraud management model across the continent.