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Customer Engineer
Job Ref
283000
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
28 Jan 2020
Expiry Date 4 Feb 2020
Expiry Date 4 Feb 2020
* There have been 69 applications to this job.
* This job has been viewed 8698 times.
Employer:
BCX 1
Location:
All Areas
Salary:
Market related
Benefits:
Role details:
Accurately use the available software or specialist
monitoring tools to maintain awareness and control of
the hardware and software.
Used approved remote management tools to remote
support end user devices
Liaise with external resources (3rd Party
Management) to facilitate resolution of 3rd party
Incidents
Ability to do root cause analysis and troubleshooting
across systems to resolve incidents
Excellent communication skills (verbally,
telephonically and electronically) Email, Whats App
etc.
Ability to engage and liaise with all personnel
including VIP personnel.
Follow escalation matrix and keep customer
informed.
Enabling management with communication about
incidents/requests
Remote support and 24-7 standby, after hours and
on-call support
Ownership of Incidents and Service Requests, until
resolution with continues feedback.
Build Relationship with customers to improve and
provide world class support.
Assist with the connection of end user devices to
Audio Visual support equipment
iPad, Apple, and Android mobile support.
Ability to break-fix problems and to satisfy installation
requests, simple or complex, in a wide range of
dissimilar environments
Identify and understand business challenges of the
Customer and the impact thereof on the device
support
Build a working knowledge of Microsoft products
Support security policies and standards of the
Customer
Ensure company assets (replacement parts) are
tracked and maintained responsibly
Develop, document, and maintain Knowledge Based
Articles.
- - - - - - - - - - - - - -
Qualifications Grade 12, NQF Level 4,
Relevant IT diploma or degree will be advantageous
Experience
2-3 years relevant experience
Certification/ Professional Registration
A + Certification
N + Certification will be advantageous
ITIL 3 or 4 will be advantageous
Microsoft or Equivalent
MCP (Desktop)
MCSA
Hardware
1 x Desktop & Notebook Product Certification will be
advantageous.
Knowledge and or certification of HP products will be
advantageous.