MIN REQUIREMENTS:
? 5 – 8 years’ experience in IT problem management
? 2 – 3 years’ experience in incident management
DUTIES & RESPONSIBILITIES:
? Manage in-depth investigations into IT related problems to co-ordinate a rapid and effective cross-sectional response to major incidents including escalation, follow-through, dissemination of workarounds or resolution advice and closure
? Conduct detailed analyses of data gathered via the service management process to identify underlying issues and develop problem error control processes to minimize or prevent future breaks in service.
Qualifications:
? Bachelor’s degree in Information Technology
? ITIL and COBIT certification
If you are ready to take your career to the next level, then this may be the right opportunity for you!
Reference Number for this position is LV41751 which is a permanent position based in JHB, salary is negotiable on experience.
The time for change is NOW! e-Merge IT recruitment are specialist niche recruiters with a wide range of positions available. We offer researched positions with top companies to strong technical candidates. Email Liza on liza@e-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities.
Check out our website www.e-merge.co.za for more positions that might be right for you!
Do you have a friend who is a technology specialist? We pay BIG CASH to you if we place a friend that you sent us!
“If you haven’t heard from e-Merge IT within 2 weeks of your application, please consider it unsuccessful for this position”