A Multinational Corporate Banki is seeking to employ two (2) BUSINESS ANALYSTS to understand and analyse Bank’s relevant business processes, functions and business requirements. The ideal candidate will have completed a Degree or Diploma in computer science, commerce or business administration along with a minimum of 3 years experience.Job description
Job purpose
To understand and analyse Bank's relevant business processes, functions and business requirements
To conduct requirements elicitation and documentation of design, development, analysis and testing of business enabling solutions

 
Accountability
Business Analyst is accountable for
Quality of business requirements gathering
Mapping  of business components to application components
Liaising  between the business and the value chain stakeholders
Recommend improvements in business processes
Identification of  the possible impact of business triggers on the Business Architecture and communicate same to the relevant team
Identify opportunities to automate business processes.

 
Key responsibilities
Plan & Organise
Align with corporate/enterprise information & architecture model for applications and decision support systems.
Analyse, document and model business process.
Participate in understanding and gathering of business requirements.
Analyse and understand the requirements and needs of the Customer Offering and other internal customer areas in order to convert the strategic requirements into a business case.
Conducts scenario analysis / gap analysis and impact analysis.
Identify and examine business needs and determine timely and effective solutions to business functions and processes
Identify areas/ opportunities of improvement
Review and edit requirements, specifications, business processes and recommendations related to proposed solution.
Develop functional specifications and system design specifications.

 
Deliver & Support                               
Raise risk, issues and escalations.
Review of changes to project scope and provide advice on impact to project timelines, solution scope and functional resource requirements to the project/programme manager.
Provide architecture with solution options and recommend the appropriate solution to achieve the business requirements.
Adhere to the methodology that is appropriate for the project/programme. Participate in Quality reviews and implement corrective measures to ensure compliance and/or to enhance the solution.Provide inputs to systems integration testing.
Coordinate, facilitate and if required undertake user acceptance testing; conduct internal testing of system to ensure functionality and that system meets all clients' requirements.
Collaborate with delivery managers in ensuring all functional requirements are addressed during implementation.
Document Test Plans and coordination of overall coordination of user acceptance testing and training.Provide inputs to relevant teams for continuous improvement.


Report on status and progress.Ensure accurate and complete delivery with-in TQB.
Participate and facilitate document reviews.







 
Additional Responsibilities of Level 2 Business Analyst
Mentor, educate and coach team members.
Report on status and progress of team and of own deliverables.
Ensure accurate and complete delivery with-in TQB for own and team deliverables.
Review documentation of team deliverables.

 
Additional Responsibilities of Level 3 Business Analyst
Monitor the business sector, industry, technology, infrastructure, legal and regulatory environment trends.Understand emerging offerings, tools, processes and trends impacting the business.


Review documentation prepared by Level 1 and 2 Business Analyst's.

 
Key performance measure
Customer
Ensure internal customer satisfaction
Effective Solution Design
Stakeholder Satisfaction

 
Financial
Resource Utilization

 
Operations
Ensure delivery
Ensure compliance
Ensure Quality

 
Learning & Growth
Ensure effective learning and knowledge management

 
 
Internal and external relationships
Develop and manage relationships with project managers within the Programme and Project Management Competency group, peer business analysts, Analysis Service Line Lead, Enablement group, BU IT Heads, various IT stakeholders, relevant business owners, process owners, business architecture team other internal business partners, end users and stakeholders that form part of the solution delivery process.
Manage business stakeholder relationship related to projects and programmes.
Manage relationships with key stakeholders including developers and testers
Manage inter-dependencies between IT internal departments to deliver the various projects

 
Required Proficiency Levels on Competencies
Qualifications / Knowledge
Banking knowledge is desirable for Level 1, required for Level 2 and Level 3
Degree or Diploma in computer science, commerce or business administration desired for Level 1, required for Level 2 and Level 3

Recognised Business Analyst qualification desired at Level 1, is required for Levels 2 and Level 3
 
Experience
Minimum of 3 years experience
Experience in the area of business analysis / business consulting
Business Case Management
Business Analysis Experience
Coaching and Mentoring Experience
Experience in working in a multi discipline team fostering collaboration and team work
 
Behavioural competencies
Analytical Thinking
Use deductive and inductive reasoning to develop accurate, objective assessments of what needs to be done based on active information seeking from multiple sources
 
Client Focus
Identify and respond to current and future client needs; providing service excellence to internal and external clients
 
Coaching and Mentoring
Coaching: The process of assisting individuals to set goals then supports the execution of the goals through establishing strategy and providing feedback, insight and guidance to enable the individual to reach their fullest potential. Mentoring: The process in which an experienced colleague is assigned to an inexperienced individual and assists in a training and development or general support role
 
Communication
Listening to others and communicating in an effective manner that fosters open communication
 
Continuous Learning
Identify and address individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance
 
Creative thinking
Question conventional approaches, explore alternatives and respond to challenges with innovative solutions or services, using intuition, experimentation and fresh perspectives.
 
Facilitation
Use a structured approach to ensure a program is handled in the easiest, most efficient manner
Work with all involved and empower others with a sense of ownership of specific tasks
Manage diverse groups
Use knowledge, experience and quality thinking to manage conflicts
Enhance collaboration and understanding among participants
 
Influence
Gain support from and convince others to advance the objectives of the organization
 
Problem Solving and Decision Making
Make decisions and solve problems involving varied levels of complexity, ambiguity and risk
 
Results Orientation
Focus personal efforts on achieving results consistent with the organization's objectives
 
Stress Management
Techniques intended to equip a person with effective coping mechanisms for dealing with psychological stress, with stress defined as a person's physiological response to an internal or external stimulus that triggers the fight-or-flight response
 
Working in Teams
Working within units of people joined together to collaborate in order to accomplish a common goal
 
Personal competencies
Logical thinker with an inquisitive mind who has a clear, focused and methodical approach to work.
Socially confident even when communicating disagreeable information across all levels and stand by principles and put forward ideas despite opposition
Is results orientated
Has good written and oral communication skills
Has strong analytical and problem solving skills
Ability to function effectively in a  matrix structure
Demonstrates the ability to plan, prioritise, co-ordinate and manage multiple initiatives
Ability to think in terms of business outcomes and results
Strong networking skills
Team player – approachable, ability to share and consult others
Has documentation skills

 
Work environment
Working conditions
This role operates within normal office conditions. Travel may be required (locally and / or nationally)