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Engineer SMS
Job Ref
266105
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
16 May 2016
Expiry Date 13 Jun 2016
Expiry Date 13 Jun 2016
* There has been 1 application to this job.
* This job has been viewed 2634 times.
Employer:
Big Shark Recruitment
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
JobTitle:
Engineer SMS
Department
:
Technical
Location
:
Johannesburg
STATE THE MAIN PURPOSE OF THEJOB:
1) Responsible for Subscriber management solution aBSS(Business Support System and Operation System specialist) support
2) Day to day operations of SMS system and its maintenanceand DB management
3) Responsible for Integration with CASservers, MNO billing, wallet, airtime and other interfaces and ERP system
DESCRIPTION OF TASKS/PROCESSES AND OPERATIONS
(1) KEY RESULT AREAS AND RELATED ACTIVITIES (2)
KEY DELIVERABLES
(where applicable)
Responsible for Subscriber management solution aBSS(Business Support System and Operation System specialist)
SMS uptime 99.999%
Interacting with MNOteam and help in implementing Subscriber management solution
Launch time lines
Day today operations of SMS system and its maintenance and DB management and back management including DRsystem
SMS operations and Backup and DR management
Responsible for Integration with CAS servers, MNObilling, wallet, airtime and other interfaces and ERP system
Integrations with other applications & management
Ensuring customer provisioning and management
Customer provisioning
Ensuringresolution time are followed by SMS vendor
Resolutiontime
Document management
Updated records management
KEY DECISIONS MADE
Decides about SMS system day to dayoperations and its maintenance
Works with SMS vendor for resolution management
SUPERVISORY CONTROLS Supervision receivedDescribe the supervisory control received, from whom & how often it is received (for example:receives supervision from the Line Supervisor on a daily basis)
SrManager Broadcast SMS
KEY CONTACTS and purpose (ifapplicable)
These are external to the Company only (such as the Head ofZimra, or CEO Zesa)
· SMS manager · Broadcasts Head PLANNING State specific long term & short term deadlines, if any,which must be met (for example: incumbent must ensure that all month end statements are readyby 28th of each month).
SMS implementations andlaunch time lines
Document and report management
SMS system operations andmaintenance
POST SCHOOL QUALIFICATIONS
Must be graduate with Specialisation in IT management and engineering specially in RDBMSand application management
EXPERIENCE
Experienced in Pay TV and Telecom Industries with 2+ years of experience.
Haveexperience of service portfolios : CRM, CAS, Media Applications, Billingapplications, Credit & Risk, Fraud mgt, Service Provisioning, Technical Service support,Collections, document management, Outsourcing, Partner mgmt, SelfService.
Experience In billing CRM system preferred, specifically in Media and Pay TVindustry.
SUMMARY OF INDICATORS OF THEJOB SIZE IN THE ORGANISATION (these are for top and senior management positions only) Holdsfull responsibility for:
Responsible for Subscriber management systemoperations on daily basis
Responsible for SMS maintenance and uptime and customerprovisioning
HAZARDS AND SAFETY REQUIREMENTS
Electrical