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Systems Analyst
Job Ref
275125
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
28 Jul 2017
Expiry Date 11 Aug 2017
Expiry Date 11 Aug 2017
* There have been 12 applications to this job.
* This job has been viewed 868 times.
Employer:
BCX 1
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
This position will be to assist different business units in regards to solving IT related challenges and to put systems in place to assist business units to perform better, to create specifications on new and existing projects.
- - - - - - - - - - - - - -
OUTPUT 1 - Perform analysis of existing customer or internal systems to ensure that these systems are optimally designed.Performs analysis of new or existing systems, applying best practice analysis procedures to understand if they are running as per standard.
Completes detailed documentation of system where analysis has been done.
Works closely with all the relative parties involved.
Provide clear communication of analysis to customers and / or internal teams.
Monitors and reports on services provided.
Ensures high satisfaction levels
OUTPUT 2 - Actively involved with the complete life-cycle of any improvements to existing systems or new systems to improve customer or internal business operations.
Develop an understanding of how present and future business needs will impact the solution
Assists project managers to meet customers’ expectations
Establishes & implements procedures, standards and guidelines.
Documentation of technical, product and process requirements.
Assists with the implementation of such changes when required.
Maintains high quality of service delivery.
Assist in defining the sign-off criteria for a solution.
OUTPUT 3 - Provide 3rd line support on customer or internal systems when necessary
Maintains overall service levels as agreed with internal business units.
Maintains relationships with the various internal & external providers.
Accurate & Detailed Time Recording.
Takes prompt corrective action where service is below standard
Root cause analysis.
OUTPUT 4 - High level of involvement in the running of the UCS TS internal ICT systems and management of the Gauteng team.
Remains abreast of ICT Services to ensure their alignment to changing business requirements.
Understands the team framework for the ICT division.
Strives for high levels of co-operation within the team framework for the ICT division.
Understands level of authority and responsibility within the team.
Mentors & enhances the performance of junior staff.
Contributes to positive team morale.
Management of the Gauteng ICT team members.
Strives for adequate and appropriate training.
OUTPUT 5 - Participates in the development of the ICT budget and manages expenditure within budget parameters.
Awareness of current and future cost requirements for the various services.
Assists with ICT budget.
Assists in keeping the costs of services delivered in line with the approved budget.
Assist in keeping expenditure in line with budget parameters.
KNOWLEDGE & EXPERIENCE REQUIRED
In-depth knowledge of Operating Systems
In-depth knowledge of computer hardware
In-depth working knowledge of MS Server and Desktop products
In-depth knowledge of Active Directory (incl group policies, security procedures and schema management)
In-depth knowledge of MS Exchange
Good understanding of Retail Systems and processes
Good understanding of Security standards
Good understanding of automated installation procedures
Good understanding of network routing and configuration (LAN & WAN)
Good understanding of virtualization platforms (specifically VMware)
Good understanding of MS SQL Server, and other Database engines.
Post-Matric technology qualification or equivalent
Good understanding of 3rd party Service Providers
At least 10 years’ relevant working experience
Strong Understanding of Server / Network & Desktop Hardware
Understanding Telecommunication and Network technologies (Diginet,PABX,VOIP,ADSL, TCP/IP)
SKILLS & ABILITIES REQUIRED
Highly technically competent
Strong analysis and troubleshooting skills
Ability to deal with highly interruptive environmental factors
Ability to analyse and resolve problems in a systematic way
Ability to interpret business IT needs and make recommendations
Skilled proficiency in the use of MS products
Strong documentation skills
Ability to interact with users at all levels
Strong admin skills
Good verbal and written communication skills
Competent presentation skills
PERSONAL ATTRIBUTES:
Self-starter
Team player
Naturally pro-active
Flexible
Open-minded
Displays initiative
Strong business acumen
Analytical thinker
Attention to detail –“right first time!”
JOB SPECIFICATIONS
Requires ability to work long hours
Able to work overtime at short notice
Must have own transport that is reliable for long distances
Must be adaptable to “short notice” changes
Requires overnight travel away from home from time to time
Valid passport