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Senior Desktop SupportEngineer
Job Ref
278377
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
19 Mar 2018
Expiry Date 3 May 2018
Expiry Date 3 May 2018
* There have been 23 applications to this job.
* This job has been viewed 1973 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
rimary Role Accountabilities:VIP End User Support andtroubleshooting
Application and device trouble-shooting / support
Liaise with external resources (3rd Party Management) to facilitate resolution of3rd party Incidents
Assist in troubleshooting Incidents and action ServiceRequests logged (Incident Management / Request Management)
Ability to do root causeanalysis and troubleshooting across systems to resolve incidents
Excellent communicationskills (verbally, telephonically and electronically) i.e Email, WhatsApp etc.
Ability toengage and liaise with VIP and concierge personnel
Follow the local, regional and globalescalation matrix
Enabling senior management with communication aboutincidents/requests
Remote support during standby
Critical Requirements - Skills, Experience & Qualifications:
Matric and A+ or N+ or studying towards an IT Qualification
Desktop SupportSkills (Intermediate to Senior)
Proven experience in providing IT support acrossmany accounts.
Proficient in Windows 10, Windows phone, Apple IOS and MS-Officesuite(i.e. Outlook 2016, Skype etc.)
Mobile device support - IPhone, Android, iPadsupport etc.
Exposure to Cisco Telepresence and Polycom video conferencing
Proficient in Skype and Zoom video conferencing
Drafting ofdocumentation (i.e. Quick guides, reference topics) and sharing it with Head Office MWP Support.
Excellent Communication and Interpersonal skills (Good email and telephoneetiquette)
Must be able to work independently. Self-driver, go-getter attitude.
Ability to work well in a team context (remotely)
Must be able to copeunder pressure
Must be punctual, disciplined and dedicated to effectively executejob requirements keeping in mind INTERNAL and CUSTOMER HR and IT policies
After hours support (where needed)
Willingness to support multiple applicationsystems
Passionate about quality of service delivered.-Very important
Resilient-Knowing how to adjust to unplanned and planned pressure.
Ability to deal with delegates ina positive manner
Advantageous:
ITILexposure beneficial (Service delivery focused)
Good communicationskills
Well groomed/dressed. Corporate environment
Exposure to VIPsupport
MCSE/MCP/MCITP would be beneficial
AppleIPhone/IPad experience
Additional:
Previously disadvantaged individual
Owntransport and driver’s licence
Cleared background checks