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Principal Systems Engineer: Infrastructure
Job Ref
280534
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
9 Nov 2018
Expiry Date 7 Dec 2018
Expiry Date 7 Dec 2018
* There have been 5 applications to this job.
* This job has been viewed 1888 times.
Employer:
BCX 1
Location:
Gauteng (Pta)
Salary:
Market related
Benefits:
Role details:
Postilion Specialist. Ability to design, install, modify troubleshoot and resolve Postilion software and infrastructure as well as provide general technical consulting on systems to clients and field service engineers, co-operating with sales and support personnel on client requirements and needs as well as assisting junior and new staff members in technical functions
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CONTEXT: Take cognisance of industry compliance requirements; the need to be aware of changes in clients operational and medium to long term objectives and ICT requirements; understand the current BCX service model; the need to be aware of and adhere to SLA / OLA requirements; have a conceptual understanding of the Service delivery model; awareness of latest updates of Service Catalogue which form the basis of Service delivery; the need to be in alignment with Client Services Models; awareness of emerging and current technology.CUSTOMERS: Data Centre Services Clients; Data Centre Service departments ; other Infrastructure Services Managers: Technical Support Service Delivery (e.g. SDMs).
ROLES: Applications support; capacity management; conduct research; change management; database administration; data analysis within a project environment; data analysis within a (non-project) corporate environment; documentation/technical authoring; hardware/software installation; porting/software integration systems; integration systems testing; pre-sales support to the SMC pre-sales team. Self-developer of skills in Postilion trends.
This position is for a Senior Postilion Administrator.
Job Requirements
EDUCATION: Grade 12,and relevant Bachelors Degree or 3 year Diploma .
EXPERIENCE: Minimum 9 - 12 years experience in an IT environment with special emphesis on Postilion.
OPERATIONAL REQUIREMENTS: Cellular phone; driver's license; motor vehicle. It is the employees responsibility to effectively manage telephonic communication by: ensuring that a professional, personalised message is recorded on their cell phone and landline; ensuring that the message facility is activated when you are unavailable to take calls; regularly checking for new messages; timeously responding to all messages in order to ensure excellent customer service.
COMPETENCIES:
Knowledge and Skills: Application of specialization areas (e.g.. messaging); conflict management skills; interpersonal skills; ITIL framework; operational structure (organogram); problem solving skills (both technical & soft); report writing skills; understands BCX's policies and procedures; understands client policies and procedures; understand BCX's business values and ethics.
Core Competencies: Analytical thinking; communication; conceptualization; customer excellence orientation; insight; initiative; flexibility and teamwork