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Ops Manager

Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 28 Oct 2019
Expiry Date 25 Nov 2019
* There have been 8 applications to this job.
* This job has been viewed 4391 times.

Western Cape

Market related


Role details:
Team Leader role - manages a regional based field support team consisting of Specialists and Senior Specialists.
• General supervision of installation and operational support of Microsoft based infrastructure and related back-end systems.
• General supervision of installation and operational support of Virtualization Infrastructure and related back-end systems.
• Effectively executes all related tasks within the support areas with the focus on SLA management and delivery against these.
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Core Functional Knowledge/ Skills
Computer Literacy; Professionalism; Planning & organising, Time and Priority Management; Service orientated

Key Deliverables / Primary Functions
• Acts as the customer facing interface between Customer/Account and 3rd parties
• Be first point of escalating for service delivery complaints (all priority levels) with support teams
• Coordinates all Project resources
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
• ITIL based management methodology
• Management Reporting, Oversees Documentation and Technical Authoring
• Capacity management & data analysis

Competencies (Behaviour)
Directing People; Developing Expertise; Empowering Individuals; Interacting with People; Making Decisions, Pursuing Goals; Producing Output; Seizing Opportunities; Upholding Standards; Meeting Time Scales; Team player; Taking Initiative

• Matric or Grade 12 or NQF4
• Information Technology - national diploma or bachelor’s degree (optional)
• Relevant Information Technology technical qualification
• Driver’s license minimum code 08

• Minimum of 6 years relevant technical and team lead experience
• Experience in cloud virtualization industry will be advantageous
• Technical understanding of the industry

Certification/ Professional Registration
Suggested (as applicable):
• ITIL Foundation v3/v4
• VMware Certified Professional
• Microsoft Certified
• AWS Certified