• Login Name       Password       Remember me       LOGIN LOGIN    FORGOT PASSWORD


Support Engineer

Job Ref
Job Type
Employer Type
Date Added 3 Mar 2020
Expiry Date 31 Mar 2020
* There have been 19 applications to this job.
* This job has been viewed 2319 times.
MSB Micro Systems


Market related


Role details:
Job Summary:

The purpose of this role is to provide effective first line support against all external (client) and internal (employee) requests, which will include: Service requests; Issues & Problem investigations and resolution; Change Request fulfilment and Reporting against client and internal tasks or issues.

The incumbent is responsible for monitoring, supporting and maintaining the Red Hat Linux server and Desktop operating systems and production environments, as well as the general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
- - - - - - - - - - - - - -

• Minimum Grade 12 or equivalent NQF level 4.
• Tertiary qualification in Information Technology.
• Professional certifications as appropriate (A+, N+).
• Red Hat System Administration I (RH124) would be advantageous.

Knowledge and Skills :

• Understand Linux directory structures and command lines.
• Intermediate understanding of a virtual server environment and networking.
• Computer literate (Specifically: Excel/ LibreOffice Calc).
• Good understanding of ITIL.
• Knowledge of current trends in the field.
• Good understanding of standard helpdesk support and client service practices.
• Understand the impact of SLA on service support.
• Able to prioritise and attend to several open issues at any one time.


• Minimum 3 years technical experience.
• 2+ years IT support experience.
• 1+ year Red Hat Linux experience.
• Basic experience in Networks and networking.

Legal Requirements:
• Valid code B driver’s license and own transport.
• Passed credit and criminal checks.
• S.A Citizen or valid work permit for S.A

Main Responsibilities:

• See assigned tasks, client requests, event/ issue investigations and report requests through to resolution.

• This includes, but are not limited to:

o Server support;
o Service support;
o System support;
o Desktop support.
• Event identification, tracking, control/ resolution and reporting.
• Issue identification, troubleshooting/ resolution and reporting.
• Hardware and component testing.
• Testing of newly implemented/ deployed Servers, services and network environments (lab and production).
• Assist with applying patches to core servers;
• Maintain logs on servers;
• Generate daily, weekly and monthly reports, e.g.:
o Core server performance
o Service efficiency
• Network installation, configuration and maintenance across all environments;
• Assist with software deployment across all environments;
• Assist with security updates and upgrades across all environments;
• Execute database and server back-ups.
• Maintain an open line of communication with clients and team members regarding your assigned Requests/ Issues/ Events and Tasks.

Working Conditions:

• Normal working hours with scheduled after hours stand-by time as per company requirements.
• Work extra hours to meet operational and client obligations, as and when required.
• Provide first line support to operations, during and outside normal working hours.
• Light travel as may become necessary - mostly Gauteng-based.


• Resilience: Remains buoyant despite setbacks, disappointments and/or excessively stressful situations.
• Credibility: Acts with integrity.
• Communicating with impact: Creates agreed shared meaning.
• Takes calculated decisions: Decides on an appropriate course of action.