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Senior SAM Analyst / Software License Specialist
Job Ref
283865
Job Type
Permanent
Employer Type
Company
Date Added
20 Aug 2020
Expiry Date 17 Sep 2020
Expiry Date 17 Sep 2020
* There have been 4 applications to this job.
* This job has been viewed 5177 times.
Employer:
BCX
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
Senior SAM Analyst /Software Licence Specialist, Senior Software Administrator
Core Description:
To deliver SAM services to our outsourced clients to manage the clients software estate
Chair SAM operational meetings with client managers and executives including monthly reports and SLA/KPIs
Perform data analysis, prepare meeting minutes, presentations and reports including weekly and monthly Management Information
To be a streamlead in Project transition team to onboard new SAM clients include performing due diligence of clients SAM environment
Manage the Flexera tool by administering the tool to ensure that all forms of (SAM) relevant IT asset data is captured and stored in the SAM tool e.g. obtaining and managing Procurement, and software license data.
Compile, analyse and submit data for software auditing purposes and manage software clean-up activities.
SAM inventory data reconciliation to ensure the quality and accuracy of data and reporting.
Continuous mentoring and training junior staff on SAM functions
- - - - - - - - - - - - - -
Key Deliverables / Primary Functions: Software Asset Management
o Design, implement, maintain & optimise SAM operational processes and procedures including integration to Customer Specific Software Asset Management Processes
o Fulfil a control function performing software license compliance and optimization by providing information as required for license compliance reviews and drive remediation actions to continually improve compliance and reduce software risks and unnecessary expenditure.
o For in-scope software vendors, advise business users, infrastructure planners, project managers on optimal software licensing solutions to cater for requirements yet remain compliant with software license terms and conditions.
o Participation in performing Software Asset Management Maturity Assessments, developing action plans to improve maturity and Key Performance Indicator identification and implementation.
o Development, automation and maintenance of all SAM operational Working Documents and development of Work Instructions.
o Research and review licensing methodologies, metrics and usage rules
o For out-of-scope vendors, provide advice based on general software license terms. Optionally conduct research and feedback on vendor-specific licensing terms.
o Ensure that data feeds from inventory collection systems are operating correctly
o Liaise between all affected stakeholders (vendor, business, Procurement, Finance, etc.) to ensure SAM information is updated
o Assess requirements and fulfil user requests for software logged
o Assist in the implementation of the Customer Specific Continual Improvement Plan as agreed to
Flexera Toolset
o Responsible for all SAM updates ON Flexera to deliver an effective SAM service
o Create/update the Org Structure and or Location structure for customers
o Responsible for the contracts, pos and associated licenses as captured in Flexera
o Fully onboard top 10 software vendors into Flexera ensuring all business data (e.g. vendors, purchases, financials, contracts, licence information etc.) are correctly loaded to provide a licence compliance position
o Load new contracts as they are purchased or renewed and retire old contract
o Categorize newly discovered unmanaged software according to the Flexera model and the Customer Software Standards/Catalogue
o Provide standard reports and create ad-hoc reports from within Flexera or export into excel and edit to supply info in the required format.
o Perform Hardware Reconciliation between the Flexera inventory and the CMDB, AD, Oracle DBA using vlookups, excel formulaes and pivots
o Assign licensing in Flexera to authorized users
o Assist in identifying Illegal or Unlicensed Software through evaluation of the Software
o Investigate and mitigate unauthorized software and non-complaint software
o Liaise with users to obtain specific Software information should a query arise
o Manage unrecognised SKUs by manually capturing PURL info
o Manage software in the unrecognised evidence in Flexera so they appear in the ARL
o Log calls to address problems in flexera, including missing SKUs.
Experience:
3-5 Years SAM experience
2-3 Years in-depth Operational experience on the Flexera Toolset
2 years Microsoft, Adobe experience
Qualifications:
Matric
IT degree or diploma
Knowledge of ITAM Tools (Flexera, Remedy, ITIL V3/V4 training and certification SCCM, ServiceNow preferred)