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Ops Specialist: Systems Engineer

Job Ref
Job Type
Employer Type
Date Added 25 Sep 2020
Expiry Date 23 Oct 2020
* There have been 10 applications to this job.
* This job has been viewed 2682 times.
Leading IT Services Company

Gauteng (Jhb)

Market related


Role details:
Core Description:

To manage and support customer technical solutions. Provides high level technical support on customer systems under guidance of technical specialists. Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems.
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Key Deliverables / Primary Functions:

• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of solution and infrastructure and aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
• Create and maintain technical infrastructure standards & procedure.
• Evaluate operational compliance and assist in audit reviews.
• Participate in technical design and assist in defining thresholds for monitoring and support.
• Participate in multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and deliverables.
• Actively identify any contribute or manage of risk.
• Collaborate and strive to optimise engagement between xxxxx and xxxxx divisions and establish and enhance relationships with customers and vendors.
• Lead and promote a culture of performance excellence, employee engagement, innovation and transformation.

Core Functional Knowledge/ Skills:

• Hardware/Software Installation and management
• Troubleshooting and problem resolution
• Documentation/Technical Authoring

He must be knowledgeable and experienced in the following:

• Admin Studio Packaging, Wise Script Editor and high-level software packaging experience
• VBS and Powershell Scripting,
• O365 Cloud migration and Technical Support
• Microsoft Patch Management
• SCCM Software Deployment
• 3rd Level Service Desk Support (High level)
• System Centre Configuration Manager (SCCM) in-depth knowledge and administration
• Desktop Support
• IE 11 Technical Support (XML file maintenance), Edge, Chrome and Firefox experience
• Group policy experience
• Various areas of Reporting


Relevant Post Graduate Degree (NQF 8) in Business or Information Technology or related.


2-4 years’ experience in Software Packaging, Scripting, troubleshooting complex software problems, within a large and highly complex organisation.