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Traffic Specialist ( 6-months )

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Date Added 21 Sep 2021
Expiry Date 19 Oct 2021
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Market related


Role details:

To implement Vodacom SAs Carrier Services strategy by optimally routing of voice traffic, dial code management, destination management, analyse, monitor and report on traffic performance, research traffic and market trends, traffic quality assurance, traffic cost base tracking and manage traffic to international and national destinations and provide administrative support

At least 2 year exposure to carrier services (either technical or commercial)
At least 2 year experience in traffic management (routing, analysis, reporting, monitoring)
Exposure to international products and services
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Drive Incremental Revenue: ensuring Vodacom SA, OPCOs , VF OPCOs, and Affiliate markets claim a significant market share of international calling by providing best of class routes into SADC, key African Destinations and the rest of the world
2. Margin Management: Ensure competitive but profitable wholesale pricing of key destinations like DRC, Zimbabwe, Mozambique,, Namibia, Lesotho and other key SADC destinations, in order to enable better retail proposition for Vodacom Consumer Channel
3. Quality Assurance: Assurance that Vodacom traffic is routed on the best quality routes, based on availability, call success rate, Mos Scores (media quality) based on voice product types, SLAs e.t.c
4. Fraud & Arbitrage Management: Engage with shared service teams in India, Revenue assurance and local fraud management teams to proactively prevent subscriber vulnerabilities and fraud types like Wangiri, IRSF and others
5. Service Management: Ensuring internal and external suppliers provide acceptable levels of availability and utility of services, e.g Cable Systems Uptime & Capacity for international routes, Voice systems uptime and capacity ,e.g International Gateways, usage of correct signalling and clear codes across carriers and opcos, e.t.c; includes faults logging, resolution and engagement via multiple change management platforms