IT Environments Engineer Permanent Position Century City We are looking for a passionate environments engineer to be part ofa technical team to provide high quality technical product support. This candidate would also beresponsible for taking care of a team. Duties (but not limited to) : Responsible for buildingrelationships with the client. Seeks to daily understand client circumstances, problems,expectations and needs Responds within the set Service Level Agreements to resolve all problems andmeets all client needs Quality Orientation Accomplishes tasks timeously considering all aspectsAccurately and carefully follows established procedures for completing work tasks Ensures highquality output Initiates action to correct quality problems or notifies others of quality issues asappropriate  Key Focus Areas Deploys required software to test environments Helps totroubleshoot issues faced on all environments a. Environment failures Ensuring the environment/sintegration points are setup           Environment maintenance Reprovisions all environmentswhen requested Shares information with clients to build their understanding of issues andcapabilities Administers, configures and updates the defined set of systems that constitute anenvironment to meet the requirements of all teams Delivers quality services according to the team/sbest practices and methods Contributes to the maintenance and updates of all Gold Master versionsDelivers timeously, high quality incident resolution focusing on root cause analysis, prevention andknowledge transfer to peers Documents, implements and reviews environment technology and processesEnsure that environments not utilised are decommissioned Ensures that all environments are backed upsuccessfully, Ensures an existing environment can be recovered expeditiously Ensures that allenvironments are secure and that the integrity and quality of the data is protected Implements andmaintains the underlying applications required to successfully run the environments Monitors theperformance and capacity of environments to ensure Service Level Agreements are met and to ensurethat sufficient time is available to react to the possibility of future capacity related problemsProvides assistance and support to the users of underlying environments when specific incidents orproblems have been identified. Provides feedback to Environments Team Lead, on a regular basis,regarding task performance in relation to the Department's objectives and work allocated Responsiblefor contributing ongoing feedback that aids in the continuous improvement of these strategic plans,methods and best-practices Takes an active role in challenging and suggesting enhancements onexisting processes and workflow Work with Principal and Senior Environment Engineers to execute ontactical and strategic technology plans  Role Description
IT Environments Engineer Permanent Position Century City We are looking for a passionateenvironments engineer to be part of a technical team to provide high quality technical productsupport. This candidate would also be responsible for taking care of a team. Duties (but not limitedto) : Responsible for building relationships with the client. Seeks to daily understand clientcircumstances, problems, expectations and needs Responds within the set Service Level Agreements toresolve all problems and meets all client needs Quality Orientation Accomplishes tasks timeouslyconsidering all aspects Accurately and carefully follows established procedures for completing worktasks Ensures high quality output Initiates action to correct quality problems or notifies others ofquality issues as appropriate  Key Focus Areas Deploys required software to test environmentsHelps to troubleshoot issues faced on all environments a. Environment failures Ensuring theenvironment/s integration points are setup           Environment maintenance Reprovisions allenvironments when requested Shares information with clients to build their understanding of issuesand capabilities Administers, configures and updates the defined set of systems that constitute anenvironment to meet the requirements of all teams Delivers quality services according to the team/sbest practices and methods Contributes to the maintenance and updates of all Gold Master versionsDelivers timeously, high quality incident resolution focusing on root cause analysis, prevention andknowledge transfer to peers Documents, implements and reviews environment technology and processesEnsure that environments not utilised are decommissioned Ensures that all environments are backed upsuccessfully, Ensures an existing environment can be recovered expeditiously Ensures that allenvironments are secure and that the integrity and quality of the data is protected Implements andmaintains the underlying applications required to successfully run the environments Monitors theperformance and capacity of environments to ensure Service Level Agreements are met and to ensurethat sufficient time is available to react to the possibility of future capacity related problemsProvides assistance and support to the users of underlying environments when specific incidents orproblems have been identified. Provides feedback to Environments Team Lead, on a regular basis,regarding task performance in relation to the Department's objectives and work allocated Responsiblefor contributing ongoing feedback that aids in the continuous improvement of these strategic plans,methods and best-practices Takes an active role in challenging and suggesting enhancements onexisting processes and workflow Work with Principal and Senior Environment Engineers to execute ontactical and strategic technology plans  

Skills and Experience
Experience Required: Able to work well under pressure and meets all commitments. Demonstratestechnical ability Excellent communication skills both spoken and written Experience in working inCustomer focused environments Knowledge of system integration/s points Strong knowledge of theSoftware Development Lifecycle (SDLC) Strong knowledge of Test Driven Development (TDD)  Email: Leigh.Duffield@eoh.co.za